ITIL continual service improvement / Vernon Lloyd...[et al.]
| Other Authors: | Lacy, Shirley, Lloyd, Vernon, Wheeldon, David |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
London : TSO, 2011 |
| Edition: | 2nd ed. |
| Series: |
ITIL
|
| Subjects: |
Computer industry --
> Customer services --
> Management.
Electronic office machine industry -- > Customer services -- > Management. Information technology -- > Management -- > Standards. Support services (Management) Information technology -- > Management. Computer networks -- > Management. |
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|---|---|---|---|
| 001 | 0062230 | ||
| 003 | Th-MUT | ||
| 008 | 181106s2011 xx 000 0 eng d | ||
| 020 | |a 9780113313082 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 4 | |a HD9696.67.A2 |b I851 2011 | |
| 245 | 1 | 0 | |a ITIL continual service improvement |b / |c Vernon Lloyd...[et al.] |
| 250 | |a 2nd ed. | ||
| 260 | |a London : |b TSO, |c 2011 | ||
| 300 | |a xi, 246 p. : |b illus. ; |c 28 cm. | ||
| 440 | 0 | |a ITIL | |
| 500 | |a Includes index. | ||
| 650 | 0 | |a Computer industry -- |x Customer services -- |x Management. | |
| 650 | 0 | |a Electronic office machine industry -- |x Customer services -- |x Management. | |
| 650 | 0 | |a Information technology -- |x Management -- |x Standards. | |
| 650 | 0 | |a Support services (Management) | |
| 650 | 0 | |a Information technology -- |x Management. | |
| 650 | 0 | |a Computer networks -- |x Management. | |
| 700 | 1 | |a Lacy, Shirley | |
| 700 | 1 | |a Lloyd, Vernon | |
| 700 | 1 | |a Wheeldon, David | |
| 991 | |a MONOGRAPHS |b 12 |c 2018-11-07 05:40:05 |d 2024-06-05 11:38:10 |e mut |f n |g 2018-11-07 |h n |i a |j m |k |l a |m |n a |o |p b |q |r enk |s eng |t 2011 |u 2nd ed. |v ITIL continual service improvement / | ||