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Record Citations
APA Citation
Lacy, S., Lloyd, V., & Wheeldon, D. (2011). ITIL continual service improvement (2nd ed.). London: TSO.
MLA CitationLacy, Shirley, Vernon Lloyd, and David Wheeldon. ITIL Continual Service Improvement. 2nd ed. London: TSO, 2011.
Warning: These citations may not always be 100% accurate.