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|a 0814405274
|c 1580
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|a DLC
|c MUT
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|a HF5415.5
|b G78B74
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| 100 |
1 |
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|a Gutek, Barbara A.
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| 245 |
1 |
4 |
|a The brave new service strategy : aligning customer relationships, market strategies, and business structures
|b /
|c Barbara A. Gutek, Theresa Welsh
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| 260 |
|
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|a New York :
|b Amacom,
|c 2000
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| 300 |
|
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|a xvi, 316 p. :
|c 23 cm.
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
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0 |
|a Customer services.
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| 700 |
1 |
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|a Welsh, Theresa
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| 991 |
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|a MONOGRAPHS
|b 4
|c 2018-11-06 17:53:04
|d 2022-12-17 09:59:40
|e mut
|f n
|g 2018-11-06
|h n
|i a
|j m
|k
|l a
|m
|n a
|o
|p b
|q
|r nyu
|s eng
|t 2000
|v The brave new service strategy : aligning customer relationships, market strategies, and business structures /
|
