The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek, Theresa Welsh
| Main Author: | Gutek, Barbara A. |
|---|---|
| Other Authors: | Welsh, Theresa |
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : Amacom, 2000 |
| Subjects: |
Customer services.
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| Tags: |
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| Physical Description: |
xvi, 316 p. : 23 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index. |
| ISBN: |
0814405274 |