Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne
| Main Author: | Sterne, Jim |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : John Wiley & Sons, 1996 |
| Subjects: |
Customer services --
> Communication systems.
Internet. Internet marketing. World Wide Web. Internet. |
| Tags: |
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| 003 | Th-MUT | ||
| 008 | 181106s9999 xx 000 0 eng d | ||
| 020 | |a 0471155063 |c 639 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 0 | 0 | |a HF5415.5 |b S73C88 |
| 100 | 1 | |a Sterne, Jim | |
| 245 | 1 | 0 | |a Customer service on the internet : building relationships, increasing loyalty, and staying competitive |b / |c Jim Sterne |
| 260 | |a New York : |b John Wiley & Sons, |c 1996 | ||
| 300 | |a xxvi, 326 p. : |b illus., tables ; |c 23 cm. | ||
| 500 | |a Includes index. | ||
| 650 | 0 | |a Customer services -- |x Communication systems. | |
| 650 | 0 | |a Internet. | |
| 650 | 0 | |a Internet marketing. | |
| 650 | 0 | |a World Wide Web. | |
| 650 | 0 | |a Internet. | |
| 991 | |a MONOGRAPHS |b 7 |c 2018-11-06 22:07:46 |d 2022-12-17 10:13:16 |e mut |f n |g 2018-11-06 |h n |i a |j m |k |l a |m |n a |o |p b |q |r nyu |s eng |t 1996 |v Customer service on the internet : building relationships, increasing loyalty, and staying competitive / | ||