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Record Citations
APA Citation
Sterne, J. (1996). Customer service on the internet : building relationships, increasing loyalty, and staying competitive. New York: John Wiley & Sons.
MLA CitationSterne, Jim. Customer Service On the Internet : Building Relationships, Increasing Loyalty, and Staying Competitive. New York: John Wiley & Sons, 1996.
Warning: These citations may not always be 100% accurate.