Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne
| Main Author: | Sterne, Jim |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : John Wiley & Sons, 1996 |
| Subjects: |
Customer services --
> Communication systems.
Internet. Internet marketing. World Wide Web. Internet. |
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| Item Description: |
Includes index. |
|---|---|
| Physical Description: |
xxvi, 326 p. : illus., tables ; 23 cm. |
| ISBN: |
0471155063 |