Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne
Main Author: | Sterne, Jim |
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Format: | MONOGRAPHS |
Language: | English |
Published: |
New York : John Wiley & Sons, 1996 |
Subjects: |
Customer services --
> Communication systems.
Internet. Internet marketing. World Wide Web. Internet. |
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Call Number: | HF5415.5 S73C88 |
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