Customer service : building successful skills for the twenty-first century / Robert W. Lucas
| Main Author: | Lucas, Robert W. |
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| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
Boston : McGraw-Hill, 2005 |
| Edition: | 3rd ed. |
| Subjects: |
Customer services.
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| Physical Description: |
xvi , 415 p. : illus. ; 25 cm. + CD-ROM. |
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| Bibliography: |
Includes bibliographical references and index. |
| ISBN: |
0072938056 |