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|a 0072938056
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|a DLC
|c MUT
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|a HF5415.5
|b L93C98 2005
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|a Lucas, Robert W.
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| 245 |
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|a Customer service : building successful skills for the twenty-first century
|b /
|c Robert W. Lucas
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| 250 |
|
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|a 3rd ed.
|
| 260 |
|
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|a Boston :
|b McGraw-Hill,
|c 2005
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| 300 |
|
|
|a xvi , 415 p. :
|b illus. ;
|c 25 cm. + CD-ROM.
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer services.
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| 991 |
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|a MONOGRAPHS
|b 5
|c 2018-11-07 00:44:37
|d 2022-09-07 11:23:57
|e mut
|f n
|g 2018-11-07
|h n
|i a
|j m
|k
|l a
|m
|n a
|o
|p b
|q
|r mau
|s eng
|t 2005
|u 3rd ed.
|v Customer service : building successful skills for the twenty-first century /
|
