Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes
| Main Author: | Hayes, Bob E. |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
Milwaukee, WI. : ASQ Quality Pr., 1998 |
| Edition: | 2nd ed. |
| Subjects: |
Consumer satisfaction --
> Statistical methods.
Questionnaires. Surveys and Questionnaires. |
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| 020 | |a 087389362X |c 1645 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 4 | |a HF5415.335 |b H39M43 1998 | |
| 100 | 1 | |a Hayes, Bob E. | |
| 245 | 1 | 0 | |a Measuring customer satisfaction : survey design, use, and statistical analysis methods |b / |c Bob E. Hayes |
| 250 | |a 2nd ed. | ||
| 260 | |a Milwaukee, WI. : |b ASQ Quality Pr., |c 1998 | ||
| 300 | |a 278 p. : |b illus. ; |c 22 cm. | ||
| 504 | |a Includes bibliographical references (pages 261-266) and index. | ||
| 650 | 0 | |a Consumer satisfaction -- |x Statistical methods. | |
| 650 | 0 | |a Questionnaires. | |
| 650 | 0 | |a Surveys and Questionnaires. | |
| 991 | |a MONOGRAPHS |b 9 |c 2018-11-06 18:13:09 |d 2022-09-07 11:10:29 |e mut |f n |g 2018-11-06 |h n |i a |j m |k |l a |m |n a |o |p b |q |r wiu |s eng |t 1998 |u 2nd ed. |v Measuring customer satisfaction : survey design, use, and statistical analysis methods / | ||