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Record Citations
APA Citation
Hayes, B. E. (1998). Measuring customer satisfaction : survey design, use, and statistical analysis methods (2nd ed.). Milwaukee, WI.: ASQ Quality Pr..
MLA CitationHayes, Bob E. Measuring Customer Satisfaction : Survey Design, Use, and Statistical Analysis Methods. 2nd ed. Milwaukee, WI.: ASQ Quality Pr., 1998.
Warning: These citations may not always be 100% accurate.