The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson
| Main Author: | Thompson, Harvey |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : McGraw-Hill, 2000 |
| Subjects: |
Customer relations.
Customer services. International Business Machines Corporation -- > Customer services. Success in business. |
| Tags: |
Add
No Tags, Be the first to tag this record!
|
| LEADER | 00982nam a2200217 a 4500 | ||
|---|---|---|---|
| 001 | 0025664 | ||
| 003 | Th-MUT | ||
| 008 | 181106s9999 xx 000 0 eng d | ||
| 020 | |a 0071352104 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 0 | 0 | |a HF5415.5 |b T46C87 |
| 100 | 1 | |a Thompson, Harvey | |
| 245 | 1 | 4 | |a The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first |b / |c Harvey Thompson |
| 260 | |a New York : |b McGraw-Hill, |c 2000 | ||
| 300 | |a 247 p. : |c 20 cm. | ||
| 500 | |a Includes index. | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a International Business Machines Corporation -- |x Customer services. | |
| 650 | 0 | |a Success in business. | |
| 991 | |a MONOGRAPHS |b 6 |c 2018-11-07 00:39:38 |d 2022-12-17 10:13:43 |e mut |f n |g 2018-11-07 |h n |i a |j m |k |l a |m |n a |o |p b |q |r nyu |s eng |t 2000 |v The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / | ||