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Record Citations
APA Citation
Thompson, H. (2000). The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first. New York: McGraw-Hill.
MLA CitationThompson, Harvey. The Customer-centered Enterprise : How IBM and Other World-class Companies Achieve Extraordinary Results By Putting Customers First. New York: McGraw-Hill, 2000.
Warning: These citations may not always be 100% accurate.