The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson
| Main Author: | Thompson, Harvey |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : McGraw-Hill, 2000 |
| Subjects: |
Customer relations.
Customer services. International Business Machines Corporation -- > Customer services. Success in business. |
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| Item Description: |
Includes index. |
|---|---|
| Physical Description: |
247 p. : 20 cm. |
| ISBN: |
0071352104 |