Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, Charles Ketteman
| Main Author: | Hiebeler, Robert |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
London : Simon & Schuster, 1998 |
| Subjects: |
Customer services --
> Management --
> Case studies.
Customer services -- > Quality control -- > Case studies. Industrial management -- > Case studies. |
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| 020 | |a 068486035X |c 450 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 0 | 0 | |a HF5415.5 |b H54B48 |
| 100 | 1 | |a Hiebeler, Robert | |
| 245 | 1 | 0 | |a Best practices : building your business with customer-focused solutions |b / |c Robert Hiebeler, Thomas B. Kelly, Charles Ketteman |
| 260 | |a London : |b Simon & Schuster, |c 1998 | ||
| 300 | |a 230 p. : |b illus. : |c 20 cm. | ||
| 650 | 0 | |a Customer services -- |x Management -- |x Case studies. | |
| 650 | 0 | |a Customer services -- |x Quality control -- |x Case studies. | |
| 650 | 0 | |a Industrial management -- |x Case studies. | |
| 991 | |a MONOGRAPHS |b 7 |c 2018-11-07 04:23:27 |d 2022-12-17 10:02:48 |e mut |f n |g 2018-11-07 |h n |i a |j m |k |l a |m |n a |o |p b |q |r enk |s eng |t 1998 |v Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, Charles Ketteman | ||