Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, Charles Ketteman
| Main Author: | Hiebeler, Robert |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
London : Simon & Schuster, 1998 |
| Subjects: |
Customer services --
> Management --
> Case studies.
Customer services -- > Quality control -- > Case studies. Industrial management -- > Case studies. |
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| Physical Description: |
230 p. : illus. : 20 cm. |
|---|---|
| ISBN: |
068486035X |