Design and management of service process : keeping customers for life / Rohit Romaswamy
| Main Author: | Ramaswamy, Rohit |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
Reading, Mass. : Addison-Wesley, 1996 |
| Series: |
Engineering process improvement series
|
| Subjects: |
Customer services --
> Management.
Production planning. Service industries -- > Quality control. Total quality management. |
| Tags: |
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| Physical Description: |
xxvii, 424 p. : illus., charts, graphs ; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index. |
| ISBN: |
0201633833 |