Design and management of service process : keeping customers for life / Rohit Romaswamy
| Main Author: | Ramaswamy, Rohit |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
Reading, Mass. : Addison-Wesley, 1996 |
| Series: |
Engineering process improvement series
|
| Subjects: |
Customer services --
> Management.
Production planning. Service industries -- > Quality control. Total quality management. |
| Tags: |
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| 020 | |a 0201633833 |c 578 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 0 | 0 | |a HF5415.5 |b R34D48 |
| 100 | 1 | |a Ramaswamy, Rohit | |
| 245 | 1 | 0 | |a Design and management of service process : keeping customers for life |b / |c Rohit Romaswamy |
| 260 | |a Reading, Mass. : |b Addison-Wesley, |c 1996 | ||
| 300 | |a xxvii, 424 p. : |b illus., charts, graphs ; |c 24 cm. | ||
| 440 | 0 | |a Engineering process improvement series | |
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Customer services -- |x Management. | |
| 650 | 0 | |a Production planning. | |
| 650 | 0 | |a Service industries -- |x Quality control. | |
| 650 | 0 | |a Total quality management. | |
| 991 | |a MONOGRAPHS |b 9 |c 2018-11-06 17:41:16 |d 2022-12-17 10:12:38 |e mut |f n |g 2018-11-06 |h n |i a |j m |k |l a |m |n a |o |p b |q |r mau |s eng |t 1996 |v Design and management of service process : keeping customers for life / | ||