Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer
| Main Author: | Hinton, Tom |
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| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
Englewood Cliffs, N.J. : Prentice Hall, 1994 |
| Subjects: |
Consumer satisfaction.
Customer services -- > Quality control. Total quality management. |
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| Physical Description: |
xiii, 273 p. : illus., tables, charts ; 25 cm. |
|---|---|
| Bibliography: |
Includes bibliographies and index. |
| ISBN: |
013189630X |