Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer
| Main Author: | Hinton, Tom |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
Englewood Cliffs, N.J. : Prentice Hall, 1994 |
| Subjects: |
Consumer satisfaction.
Customer services -- > Quality control. Total quality management. |
| Tags: |
Add
No Tags, Be the first to tag this record!
|
