Operations management : improving customer service / Richard J. Schonborger, Edward M. Knod
| Main Author: | Schonberger, Richard J. |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
Homewood, IL. : Irwin, 1991 |
| Edition: | 4th ed. |
| Subjects: |
Industrial management.
Management. Production management. |
| Tags: |
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| Physical Description: |
xvii, 926 p. : illus., graphs, charts, tables, 23 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index. |
| ISBN: |
0256082405 |