Service operations management / Roger W. Schmenner
| Main Author: | Schmenner, Roger W. |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
Englewood Cliffs, N.J. : Prentice Hall, 1995 |
| Subjects: |
Service industries -- Management.
Service industries. |
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| Physical Description: |
xiv, 406 p. : illus. ; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references (p. 398-401) and index |
| ISBN: |
0131804499 002406811X hd |