Service success ! : lessons from a leader on how to turn around a service business / Daniel I. Kaplan, with Carl Rieser
| Main Author: | Kaplan, Daniel I. |
|---|---|
| Other Authors: | Rieser, Carl |
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York John Wiley 1994 |
| Subjects: |
Service industries --
> Management.
Service industries -- > Quality control. |
| Tags: |
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| 020 | |a 0471591297 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 0 | 0 | |a HD9980.5 |b K36S47 |
| 100 | 1 | |a Kaplan, Daniel I. | |
| 245 | 1 | 0 | |a Service success ! : lessons from a leader on how to turn around a service business |b / |c Daniel I. Kaplan, with Carl Rieser |
| 260 | |a New York |b John Wiley |c 1994 | ||
| 300 | |a x, 262 p. : |b tables ; |c 23 cm. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Service industries -- |x Management. | |
| 650 | 0 | |a Service industries -- |x Quality control. | |
| 700 | 1 | |a Rieser, Carl | |
| 991 | |a MONOGRAPHS |b 4 |c 2018-11-06 21:44:30 |d 2022-12-13 14:13:10 |e mut |f n |g 2018-11-06 |h n |i a |j m |k |l a |m |n a |o |p b |q |r nyu |s eng |t 1994 |v Service success ! : lessons from a leader on how to turn around a service business / | ||