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Record Citations
APA Citation
Kaplan, D. I., & Rieser, C. (1994). Service success ! : lessons from a leader on how to turn around a service business. New York: John Wiley.
MLA CitationKaplan, Daniel I., and Carl Rieser. Service Success ! : Lessons From a Leader On How to Turn Around a Service Business. New York: John Wiley, 1994.
Warning: These citations may not always be 100% accurate.