Service success ! : lessons from a leader on how to turn around a service business / Daniel I. Kaplan, with Carl Rieser
| Main Author: | Kaplan, Daniel I. |
|---|---|
| Other Authors: | Rieser, Carl |
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York John Wiley 1994 |
| Subjects: |
Service industries --
> Management.
Service industries -- > Quality control. |
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