On great service : a framework for action / Leonard L. Berry
| Main Author: | Berry, Leonard L. |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : The free press, 1995 |
| Subjects: |
CICS (Computer system)
Customer services -- > Quality control. Customer services -- > Management -- > Case studies. |
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| 003 | Th-MUT | ||
| 008 | 181106s9999 xx 000 0 eng d | ||
| 020 | |a 0029185556 |c 555 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 0 | 0 | |a HF5415.5 |b B67O54 |
| 100 | 1 | |a Berry, Leonard L. | |
| 245 | 1 | 0 | |a On great service : a framework for action |b / |c Leonard L. Berry |
| 260 | |a New York : |b The free press, |c 1995 | ||
| 300 | |a xi, 292 p. : |c 24 cm. | ||
| 504 | |a Includes bibliographical references (p. 271-281) and index. | ||
| 650 | 0 | |a CICS (Computer system) | |
| 650 | 0 | |a Customer services -- |x Quality control. | |
| 650 | 0 | |a Customer services -- |x Management -- |x Case studies. | |
| 991 | |a MONOGRAPHS |b 5 |c 2018-11-07 05:19:35 |d 2022-12-17 10:11:16 |e mut |f n |g 2018-11-07 |h n |i a |j m |k |l a |m |n a |o |p b |q |r nyu |s eng |t 1995 |v On great service : a framework for action / | ||