On great service : a framework for action / Leonard L. Berry
| Main Author: | Berry, Leonard L. |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : The free press, 1995 |
| Subjects: |
CICS (Computer system)
Customer services -- > Quality control. Customer services -- > Management -- > Case studies. |
| Tags: |
Add
No Tags, Be the first to tag this record!
|
| Physical Description: |
xi, 292 p. : 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references (p. 271-281) and index. |
| ISBN: |
0029185556 |