The service trainer handbook : managing service businesses in the 1990's / D. Keith Denton
| Main Author: | Denton, D. Keith |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : McGraw-Hill, 1992 |
| Series: |
McGraw-Hill series in management & organization
|
| Subjects: |
Total quality management.
Customer services -- > Management. Service industries. |
| Tags: |
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| 020 | |c 289 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 4 | |a R HF5415.5 |b D45S47 | |
| 100 | 1 | |a Denton, D. Keith | |
| 245 | 1 | 4 | |a The service trainer handbook : managing service businesses in the 1990's |b / |c D. Keith Denton |
| 260 | |a New York : |b McGraw-Hill, |c 1992 | ||
| 300 | |a viii, 128 p. : |b illus. ; |c 24 cm. | ||
| 440 | 0 | |a McGraw-Hill series in management & organization | |
| 500 | |a International editions 1992. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Total quality management. | |
| 650 | 0 | |a Customer services -- |x Management. | |
| 650 | 0 | |a Service industries. | |
| 991 | |a MONOGRAPHS |b 7 |c 2018-11-07 00:05:09 |d 2022-03-19 16:33:32 |e mut |f n |g null |h n |i a |j m |k |l a |m |n a |o |p b |q |r nyu |s eng |t 1992 |v The service trainer handbook : managing service businesses in the 1990's / | ||