Customer relationship management : concepts and technologies / Francis Buttle, Stan maklan
| Main Author: | Buttle, Francis |
|---|---|
| Other Authors: | Maklan, Stan |
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York, NY. : Routledge, 2015 |
| Edition: | 3rd ed. |
| Subjects: |
Customer relations --
> Management.
Relationship marketing. Customer services -- > Management. Customer relations. |
| Tags: |
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| LEADER | 00962nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 0068058 | ||
| 003 | Th-MUT | ||
| 008 | 181106s9999 xx 000 0 eng d | ||
| 020 | |a 9781136789838 |c 2300 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 4 | |a HF5415.5 |b B98C98 2015 | |
| 100 | 1 | |a Buttle, Francis | |
| 245 | 1 | 0 | |a Customer relationship management : concepts and technologies |b / |c Francis Buttle, Stan maklan |
| 250 | |a 3rd ed. | ||
| 260 | |a New York, NY. : |b Routledge, |c 2015 | ||
| 300 | |a xxv, 400 p. : |b illus. ; |c 24 cm. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Customer relations -- |x Management. | |
| 650 | 0 | |a Relationship marketing. | |
| 650 | 0 | |a Customer services -- |x Management. | |
| 650 | 0 | |a Customer relations. | |
| 700 | 1 | |a Maklan, Stan | |
| 991 | |a MONOGRAPHS |b 6 |c 2018-11-07 04:02:59 |d 2022-09-07 11:23:40 |e mut |f n |g 2018-11-07 |h n |i a |j m |k |l a |m |n a |o |p b |q |r nyu |s eng |t 2015 |u 3rd ed. |v Customer relationship management : concepts and technologies / | ||