ITIL service transition / Stuart Rance...[et al.]
| Other Authors: | Lacy, Shirley, Rance, Stuart, Rudd, Colin |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
London : TSO, 2011 |
| Edition: | 2nd ed. |
| Series: |
ITIL
|
| Subjects: |
Information technology --
> Management.
Electronic office machine industry -- > Customer services -- > Management. Support services (Management) Management information systems. Strategic planning. Computer service industry. Computer technical support. Computer industry -- > Customer services -- > Management. |
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| LEADER | 01140nam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 0062234 | ||
| 003 | Th-MUT | ||
| 008 | 181106s9999 xx 000 0 eng d | ||
| 020 | |a 9781113313068 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 4 | |a HD9696.67.A2 |b I855 2011 | |
| 245 | 1 | 0 | |a ITIL service transition |b / |c Stuart Rance...[et al.] |
| 250 | |a 2nd ed. | ||
| 260 | |a London : |b TSO, |c 2011 | ||
| 300 | |a xii, 347 p. : |b illus. ; |c 28 cm. | ||
| 440 | 0 | |a ITIL | |
| 504 | |a Includes index. | ||
| 650 | 0 | |a Information technology -- |x Management. | |
| 650 | 0 | |a Electronic office machine industry -- |x Customer services -- |x Management. | |
| 650 | 0 | |a Support services (Management) | |
| 650 | 0 | |a Management information systems. | |
| 650 | 0 | |a Strategic planning. | |
| 650 | 0 | |a Computer service industry. | |
| 650 | 0 | |a Computer technical support. | |
| 650 | 0 | |a Computer industry -- |x Customer services -- |x Management. | |
| 700 | 1 | |a Lacy, Shirley | |
| 700 | 1 | |a Rance, Stuart | |
| 700 | 1 | |a Rudd, Colin | |
| 991 | |a MONOGRAPHS |b 7 |c 2018-11-07 05:40:18 |d 2022-09-06 09:00:09 |e mut |f n |g 2018-11-07 |h n |i a |j m |k |l a |m |n a |o |p b |q |r |s eng |t 2011 |u 2nd ed. |v ITIL service transition / | ||