ITIL service transition / Stuart Rance...[et al.]
| Other Authors: | Lacy, Shirley, Rance, Stuart, Rudd, Colin |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
London : TSO, 2011 |
| Edition: | 2nd ed. |
| Series: |
ITIL
|
| Subjects: |
Information technology --
> Management.
Electronic office machine industry -- > Customer services -- > Management. Support services (Management) Management information systems. Strategic planning. Computer service industry. Computer technical support. Computer industry -- > Customer services -- > Management. |
| Tags: |
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| Physical Description: |
xii, 347 p. : illus. ; 28 cm. |
|---|---|
| Bibliography: |
Includes index. |
| ISBN: |
9781113313068 |