ITIL service strategy / David Cannon...[et al.]
| Other Authors: | Cannon, David, Lacy, Shirley, Wheeldon, David |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
London : TSO, 2011 |
| Edition: | 2nd ed. |
| Series: |
ITIL
|
| Subjects: |
Computer industry --
> Customer services --
> Management.
Electronic office machine industry -- > Customer services -- > Management. Information technology -- > Management. Support services (Management) Information technology -- > Management -- > Standards. Computer networks -- > Management. Customer services -- > Management. |
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| Item Description: |
Includes index. |
|---|---|
| Physical Description: |
xii, 482 p. : illus. ; 28 cm. |
| ISBN: |
9780113313044 |