ITIL service operation / Randy Steinberg...[et al.]
| Other Authors: | Lacy, Shirley, Rudd, Colin, Steinberg, Randy |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
London : TSO, 2011 |
| Edition: | 2nd ed. |
| Series: |
ITIL
|
| Subjects: |
Computer industry --
> Customer services --
> Management.
Electronic office machine industry -- > Customer services -- > Management. Information technology -- > Management. Management. Support services (Management) |
| Tags: |
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| Item Description: |
Includes index. |
|---|---|
| Physical Description: |
xi, 370 p. : illus. ; 28 cm. |
| ISBN: |
9780113313075 |