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Record Citations
APA Citation
Allen-Bond, J., Heyen, N., & Vaughan, A. (1997). Business calls : telephone skills for business (3rd ed.). Harlow, Essex: Longman.
MLA CitationAllen-Bond, Jacqueline, Neil Heyen, and Andrew Vaughan. Business Calls : Telephone Skills for Business. 3rd ed. Harlow, Essex: Longman, 1997.
Warning: These citations may not always be 100% accurate.