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Record Citations
APA Citation
Besterfield, D. H., Besterfield, G. H., Besterfield-Dacre, M., & Besterfield-Michna. (2003). Total quality management (3rd ed.). Upper Saddle River, NJ.: Pearson Education.
MLA CitationBesterfield, Dale H., Glen H Besterfield, Mary Besterfield-Dacre, and Besterfield-Michna. Total Quality Management. 3rd ed. Upper Saddle River, NJ.: Pearson Education, 2003.
Warning: These citations may not always be 100% accurate.