The CRM handbook : a business guide to customer relationship management / Jill Dyche
| Main Author: | Dyche, Jill |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
Boston, MA. : Addison-Wesley, 2002 |
| Series: |
Addison-Wesley information technology series
|
| Subjects: |
Customer relations --
> Management.
Electronic commerce. |
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| 100 | 1 | |a Dyche, Jill | |
| 245 | 1 | 4 | |a The CRM handbook : a business guide to customer relationship management |b / |c Jill Dyche |
| 260 | |a Boston, MA. : |b Addison-Wesley, |c 2002 | ||
| 300 | |a 307 p. : |c 24 cm. | ||
| 440 | 0 | |a Addison-Wesley information technology series | |
| 500 | |a Includes index. | ||
| 650 | 0 | |a Customer relations -- |x Management. | |
| 650 | 0 | |a Electronic commerce. | |
| 991 | |a MONOGRAPHS |b 7 |c 2018-11-06 17:43:08 |d 2022-12-17 10:05:46 |e mut |f n |g 2018-11-06 |h n |i a |j m |k |l a |m |n a |o |p b |q |r mau |s eng |t 2002 |v The CRM handbook : a business guide to customer relationship management / Jill Dyche | ||