Essentials of CRM : a guide to customer relationship management / Bryan Bergeron
| Main Author: | Bergeron, Bryan |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York, NY. : Wiley, 2002 |
| Series: |
Customer relations
|
| Subjects: |
Customer relations --
> Management.
Management information systems. Marketing -- > Management. Consumer satisfaction. Customer relations. Industrial management. |
| Tags: |
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| 020 | |a 0471206032 |c 1295 | ||
| 040 | |a DLC |c MUT | ||
| 050 | 0 | 0 | |a HF5415.5 |b B47E77 |
| 100 | 1 | |a Bergeron, Bryan | |
| 245 | 1 | 0 | |a Essentials of CRM : a guide to customer relationship management |b / |c Bryan Bergeron |
| 260 | |a New York, NY. : |b Wiley, |c 2002 | ||
| 300 | |a 220 p. : |c 23 cm. | ||
| 440 | 0 | |a Customer relations | |
| 500 | |a Includes index. | ||
| 650 | 0 | |a Customer relations -- |x Management. | |
| 650 | 0 | |a Management information systems. | |
| 650 | 0 | |a Marketing -- |x Management. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Industrial management. | |
| 991 | |a MONOGRAPHS |b 8 |c 2018-11-07 06:06:37 |d 2022-12-17 10:08:26 |e mut |f n |g 2018-11-07 |h n |i a |j m |k |l a |m |n a |o |p b |q |r nyu |s eng |t 2002 |v Essentials of CRM : a guide to customer relationship management / | ||