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APA Citation
Klassen, R. D., & Menor, L. J. (2006). Cases in operations management : building customer value through world-class operations. Thousand Oaks, CA.: SAGE Pub..
MLA CitationKlassen, Robert D., and Larry J Menor. Cases in Operations Management : Building Customer Value Through World-class Operations. Thousand Oaks, CA.: SAGE Pub., 2006.
Warning: These citations may not always be 100% accurate.