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APA Citation
Volkema, R. J. (1999). The negotiation toolkit : how to get exactly what you want in any business or personal situation. New York: Amacom.
MLA CitationVolkema, Roger J. The Negotiation Toolkit : How to Get Exactly What You Want in Any Business or Personal Situation. New York: Amacom, 1999.
Warning: These citations may not always be 100% accurate.