Record Citations

Gee, J., & Gee, V. (1999). Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it. New York: McGraw-Hill.

Gee, Jeff, and Val Gee. Super Service : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Like It : Even When They Don't Deserve It. New York: McGraw-Hill, 1999.