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Record Citations
APA Citation
Besterfield, D. H., Besterfield, G. H., Besterfield-Michna, C., & Besterfield-Sacre, M. (1999). Total quality management (2nd ed.). Upper Saddle River, NJ.: Prentice Hall.
MLA CitationBesterfield, Dale H., Glen H Besterfield, Carol Besterfield-Michna, and Mary Besterfield-Sacre. Total Quality Management. 2nd ed. Upper Saddle River, NJ.: Prentice Hall, 1999.
Warning: These citations may not always be 100% accurate.