The service trainer handbook : managing service businesses in the 1990's / D. Keith Denton
| Main Author: | Denton, D. Keith |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : McGraw-Hill, 1992 |
| Series: |
McGraw-Hill series in management & organization
|
| Subjects: |
Total quality management.
Customer services -- > Management. Service industries. |
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