The value network : integrating the five critical processes that create customer satisfaction / Louis J. de Rose
| Main Author: | De Rose, Louis J. |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : Amacom, 1994 |
| Subjects: |
Consumer satisfaction.
Industrial management. |
| Tags: |
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| 040 | |a DLC |c MUT | ||
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| 100 | 1 | |a De Rose, Louis J. | |
| 245 | 1 | 4 | |a The value network : integrating the five critical processes that create customer satisfaction |b / |c Louis J. de Rose |
| 260 | |a New York : |b Amacom, |c 1994 | ||
| 300 | |a 198 p. : |b illus. ; |c 24 cm. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Industrial management. | |
| 991 | |a MONOGRAPHS |b 7 |c 2018-11-06 17:52:07 |d 2022-11-30 14:58:11 |e mut |f n |g 2018-11-06 |h n |i a |j m |k |l a |m |n a |o |p b |q |r nyu |s eng |t 1994 |v The value network : integrating the five critical processes that create customer satisfaction / | ||