The value network : integrating the five critical processes that create customer satisfaction / Louis J. de Rose
| Main Author: | De Rose, Louis J. |
|---|---|
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
New York : Amacom, 1994 |
| Subjects: |
Consumer satisfaction.
Industrial management. |
| Tags: |
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| Physical Description: |
198 p. : illus. ; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index. |
| ISBN: |
0814451098 |