Record Citations

APA Citation

Brown, M. G., & Willard, M. L. (1994). Why TQM fails and what to do about it. Chicago: Irwin Professional Pub..

MLA Citation

Brown, Mark Graham, and Marsha L Willard. Why TQM Fails and What to Do About It. Chicago: Irwin Professional Pub., 1994.

Warning: These citations may not always be 100% accurate.