Record Citations

APA Citation

Flanigan, E. M., & Scott, J. (1995). Process improvement : how to enhance your organization's effectiveness. London: Kogan Page.

MLA Citation

Flanigan, Eileen M., and Jon Scott. Process Improvement : How to Enhance Your Organization's Effectiveness. London: Kogan Page, 1995.

Warning: These citations may not always be 100% accurate.