Quality management in the service industry / Lionel Stebbing
Main Author: | Stebbing, Lionel |
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Format: | MONOGRAPHS |
Language: | English |
Published: |
New York : Ellis Horwood, 1990 |
Subjects: |
Service industries --
> Management.
|
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Item Description: |
Includes index. |
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Physical Description: |
178 p. : illus., charts ; 24 cm. |
ISBN: |
0137472633 |