Record Citations

APA Citation

Heaphy, M. S., & Gruska, G. F. (1995). The Malcolm Baldrige National Quality Award: A yardstick for quality growth. Reading, MA.: Addison-Wesley.

MLA Citation

Heaphy, Maureen S., and G. F Gruska. The Malcolm Baldrige National Quality Award: A Yardstick for Quality Growth. Reading, MA.: Addison-Wesley, 1995.

Warning: These citations may not always be 100% accurate.