Service operations management : strategy, design and delivery / Christine Hope and Alan Muhlemann
| Main Author: | Hope, Christine |
|---|---|
| Other Authors: | Muhlemann, Alan |
| Format: | MONOGRAPHS |
| Language: | English |
| Published: |
London : Prentice Hall, 1997 |
| Subjects: |
Service industries --
> Management.
|
| Tags: |
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| Item Description: |
Includes bibliographical references and index |
|---|---|
| Physical Description: |
viii, 352 p. : illus., tables, graphs ; 23 cm. |
| ISBN: |
0131499157 |